Dell is charging EU users to install Firefox and Mozilla is not happy about it. Installing a web browser is easy and charging for installation is not a common practice.
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You have probably installed web browsers few times all by yourself, it is not really a challenging task. Dell came up with an idea to charge for installation of Firefox browser. The price is €19.60 in the EU and £16 in the UK, but is it worth to pay for someone that requires just a few clicks? Mozilla is investigating the issues and states there is no such deal in place with anyone. This controversial service can be found on the accessories page when ordering new Dell workstations.
Mozilla is open-source software, meaning it’s free for everyone. Here is how to install the Firefox web browser.
- Open your current web browser and go to Mozilla.com and then to Products.
- Click on the first image where it says Desktop – The free, non-profit browser for your desktop.
- On the new page click on the green button that says Firefox – Free Download.
- Once the download has been completed, click on it and the installation will start.
- Follow the instructions and it will be done within minutes.
As you can see there is no need to pay someone to do these few easy clicks for you. Mozilla spokesperson told that “There is no agreement between Dell and Mozilla which allows Dell or anyone else to charge for installing Firefox using that brand name,” Mozilla’s Vice President and General Counsel Denelle Dixon-Thayer told TNW. “Our trademark policy makes clear that this is not permitted and we are investigating this specific report.”
Furthermore, company’s trademark policy states that “If you are using the Mozilla Mark(s) for the unaltered binaries you are distributing, you may not charge for that product. By not charging, we mean the Mozilla product must be without cost and its distribution (whether by download or other media) may not be subject to a fee, or tied to subscribing to or purchasing a service, or the collection of personal information. If you want to sell the product, you may do so, but you must call that product by another name—one unrelated to Mozilla or any of the Mozilla Marks. Remember that we do not want the public to be confused.”
Dell says the practice is fine since they’re charging for the service and not the product. “Dell Configuration Services, including the application loading service, ensure customers have a complete, ready to use product when it arrives,” a Dell spokesperson told TNW. “In this particular situation, the customer would not be charged for the Mozilla Firefox software download, rather the fee would cover the time and labour involved for factory personnel to load a different image than is provided on the system’s standard configuration.”
Seems there is no charge for Firefox installation for any workstation sold in the US and Canada, and at least one has that service listed in the UK and EU. Is this an ignorance or arrogance?
Dolores is SEO and Digital Marketing consultant who has been completely hog-washed into doing this site by KC.